999com Privacy Policy — Your data is our responsibility

1 Introduction & Overview

999com is a trusted online gaming platform in Bangladesh. We believe protecting our members' privacy is a fundamental responsibility — not just a legal obligation. This Privacy Policy clearly explains how 999com collects, uses, stores, and safeguards your personal information.

By registering, logging in, or using any service on 999com, you agree to this Privacy Policy. This policy is to be read alongside our Terms and ConditionsShould be read together with.

If you believe your privacy has been compromised in any way, or if you have questions about this policy, please reach out to our support team. We're always here to help.

This policy may be updated from time to time. If significant changes are made, we will post a notice on the website. We recommend reviewing this page periodically.

2 What Information We Collect

999com collects only what is necessary. We never request unnecessary or excessive information. The table below outlines what types of data are collected:

3 How Your Information Is Used

999com uses your information for the following purposes. All uses are fully legitimate and intended for your benefit:

• Account management: To create, verify, and secure your account.
• Service Delivery: To enable gameplay, deposits, withdrawals, and bonus features.
• Identity Verification: To complete the KYC process and verify your age.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Support: To resolve your complaints or queries.
• Legal compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze usage patterns and improve the quality of the platform.
• Promotional Communications: To notify you of new offers and updates, with your consent (consent can be withdrawn at any time).

Please note that 999com will not use your information for any purpose beyond the list above. If a new use ever becomes necessary, you will be informed in advance.

4 Data Sharing Policy

999com does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Processors: Information required to process transactions via bKash, Nagad, or Rocket.
• Game Providers: Necessary information shared with licensed game developers to operate gaming services.
• Law enforcement: Based on a court order or government directive.
• Security Partners: With partner agencies for the prevention of fraud and money laundering.

When sharing information with third parties, 999com ensures they uphold the same standard of privacy protection. Data protection requirements are mandatory terms in all our agreements with them.

5 Cookie Policy

Cookies are small text files stored in your browser. 999com uses several types of cookies — each serving a specific purpose:

• Essential cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferences such as language, theme, and more.
• Analytics Cookies: To understand which pages are visited most (no personal identification involved).
• Performance cookies: To monitor site speed and performance.

You can disable non-essential cookies from your browser settings at any time. However, disabling essential cookies may prevent 999com from functioning properly.

6 Data Protection Practices

999com uses multiple layers of security to keep your information safe. Rather than relying on a single line of defense, we follow a "Defense in Depth" approach.

• SSL/TLS encryption: All communication between your browser and our servers is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: A robust firewall system to prevent unauthorized access.
• Regular Security Audits: A dedicated team regularly tests the system for vulnerabilities.
• Data Backup: Regular encrypted backups are maintained.
• Staff training: 999com staff receive regular training on privacy protection.

That said, no system on the internet is 100% impenetrable. We therefore encourage members to use strong passwords and never share their account credentials with anyone.

7 Your rights

As a 999com member, you have the following rights over your own information. We respect these rights at all times:

• Right to Access Your Data: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Right to object to the processing of your data.
• Right to Data Portability: The right to receive your information in a portable format.
• Right to Withdraw Consent: The right to withdraw consent for marketing communications at any time.

8 Data Retention Period

999com does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

• Account information: For as long as the account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years when required by law.
• KYC documents: Up to 5 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Cookie Information: At the end of the session or up to 1 year, whichever comes first.

Once the designated retention period expires, data is securely deleted and cannot be recovered.

9 Protection of minors

999com is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age is verified at registration, and identity documents may be requested in cases of doubt. If we find that a minor has opened an account, it will be closed immediately and all associated data will be deleted.

10 Policy Changes

999com reserves the right to update this Privacy Policy, in part or in full, at any time. The following process will be followed when changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Notifications will be sent to your registered email or mobile number whenever important changes occur.
• Continuing to use the platform after changes take effect will be considered acceptance of the updated policy.
• Members will be notified at least 7 days in advance before any major changes take effect.

We recommend checking this page regularly. Previous versions are kept in our archive and can be provided upon request.

11 Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to help.

Any privacy-related complaint you raise is taken very seriously. We investigate every complaint and take appropriate action. Your trust in 999com is our most valued asset.